Billuminate

The Billuminate seal

Answers you can trust – and check for yourself

The seal shows that a company takes its answers to customers from Billuminate's verified knowledge layer. What the answers say comes from a checked source, and every answer can be traced back to where it came from.

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Verified answers – Billuminate

What the seal means

When you see the seal on a company's site, it means:

  1. 01

    Answers come from a verified source.

    The company's information, such as terms, fees and procedures, is gathered and structured in Billuminate's verified knowledge layer. The answers you get are drawn from there, not from guesswork.

  2. 02

    People have approved the content.

    The company reviews and approves the knowledge before it is used. Questions the knowledge doesn't cover go to a person instead of being answered at random.

  3. 03

    Every answer can be traced.

    There is a log of which source an answer was based on and when that source was last approved.

The seal is not a rating of the company's products or prices. It is about how the company answers your questions.

We use it ourselves. The chat here on billuminate.io answers from our own verified knowledge layer. That's why the seal is in our footer.

How it works

  1. 01

    The knowledge is gathered and verified.

    The company's information is gathered in Billuminate's verified knowledge layer and approved by the company.

  2. 02

    Answers are drawn from the knowledge.

    In the chat and other channels, answers are built on the verified knowledge. Anything that can't be answered with confidence goes to a person.

  3. 03

    Everything can be followed up.

    Every answer can be traced to its source. That makes it easier for the company to keep its information right and to show how answers were produced.

Click the seal

The seal is more than an image.

For companies that use it, it leads to a verification page at Billuminate. There you can see:

  • which company the seal applies to
  • which channels are covered, for example the chat on the company's website
  • that the verification is active

If the seal doesn't lead to such a page, or the page shows that the verification isn't active, don't trust it.

For companies

Who may use the seal?

The seal may be used by companies that use Billuminate's verified knowledge layer to answer their customers.

Conditions

  1. 01

    The company has an active agreement with Billuminate that covers the verified knowledge layer.

  2. 02

    The seal is shown only in channels where answers are actually drawn from the verified knowledge layer.

  3. 03

    The knowledge is kept current and approved by the company.

  4. 04

    The seal links to Billuminate's verification page.

  5. 05

    The right to use the seal ends when the agreement ends or the conditions are no longer met. The seal must then be removed.

Want to show the seal?

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Usage guidelines

Variants and size

  • Light

    White and light backgrounds

  • Dark

    Dark backgrounds (e.g. dark green footers)

Verified answers – Billuminate
Light
Verified answers – Billuminate
Dark

Size

  • Minimum size: 96 px in diameter.
  • Recommended placement: in the footer, next to or near contact details and terms.

Don't

  • Change the colours, proportions or text of the seal.
  • Place the seal on images or patterns that make it hard to read.
  • Use it in channels that don't draw on the verified knowledge layer.
  • Use it to suggest that Billuminate vouches for the company's products, prices or advice.

Add the seal

Snippet to paste

<a href="https://billuminate.io/en/seal" title="Verified answers – Billuminate">
  <img src="https://billuminate.io/seal/billuminate-seal-light.svg" width="96" height="96"
       alt="Verified answers – Billuminate">
</a>

Swap billuminate-seal-light.svg for billuminate-seal-dark.svg on dark backgrounds. When the company's own verification page exists, the link is changed to it.

Download

FAQ

Answers to the questions that usually come up

  • Does the seal mean Billuminate guarantees the company's answers?

    No. The seal shows that answers are drawn from a verified knowledge layer that the company itself has approved, and that answers can be traced. Responsibility for the content stays with the company.

  • Is AI used to answer?

    Yes, AI is used to phrase the answers. But the answers are built on the verified knowledge, not on general information from the internet. Questions that can't be answered with confidence go to a person.

  • How do I know the seal is genuine?

    Click it. A genuine seal leads to Billuminate and shows that the verification is active.

  • What happens if the information changes?

    The company updates and approves the knowledge in Billuminate. Answers are always built on the latest approved version.

Looking for something else? Get in touch.