Transparency
Transparency
How we work. Which sources we use, how we handle data, what we do when someone asks us to remove something. Open, without qualifications.
01 · Sources
What we collect, and from where
Bill draws knowledge from the public web. Examples of sources we review today:
Authorities
Banks and credit providers
Insurance
Debt collection and creditors
Industry and consumer organizations
This list is not exhaustive, and Bill does not necessarily use every source for every answer. We do not publish a complete list of companies we hold knowledge about, Bill is a knowledge infrastructure, not a database. If you want to know exactly what we have about your specific company, see section 08.
02 · Process
How we handle knowledge
- 01
Collection from the public web, with full respect for robots.txt.
- 02
Verification by our verification team. We don't use anything we haven't reviewed.
- 03
Synthesis we create answers, we don't republish text verbatim. This is how Bill differs from training-data-based language models.
- 04
Structuring in the knowledge layer, with citations down to individual answers.
- 05
Ongoing updates when source material changes.
03 · Protocol
We follow the Robots Exclusion Protocol
robots.txt is an industry standard for how websites signal what may be indexed. Bill follows the protocol per RFC 9309.
If a page or section is excluded there, we don't collect from it. Anyone who wants Bill to stop collecting just needs to update their robots.txt. We respect that without argument.
04 · Takedown
Removal on request, without negotiation
We respect takedown requests. Always.
Type
SLA
Logos
Removed within 48 hours
Text content
Removed within 7 days
No legal dialogue. No conditions. We don't negotiate.
Send requests to privacy@billuminate.io. We confirm receipt within one business day.
05 · Logos
Nominative use
We use logos only for identification, so your customers know which company an answer relates to. This is nominative use under trademark law.
We don't imply any partnership. We don't use logos in marketing. We don't aggregate logos into a branded "company database".
If you want us to stop using your logo, email privacy@billuminate.io. It will be gone within 48 hours.
06 · Data and privacy
How we handle data
- Storage within
EU(Railway, Amsterdam) - Encryption at rest and in transit
GDPRcompliance- AI provider as data processor under Standard Contractual Clauses. They don't train on your data.
- Personal data stripped during collection where possible. If content looks sensitive, we'd rather not collect it.
07 · Certification
What we do, and what we don't do today
Today
- •
GDPRcompliance - • Industry security practice
- • Data residency within the EU
Not today
- •
ISO 27001 - •
SOC 2
We're explicit about this. As we grow, we're considering ISO 27001. We're building our architecture so a future certification can be as smooth as possible.
08 · Ask us
Want to know what we have about your company?
Customers see this directly in their admin portal.
If you're not a customer, email privacy@billuminate.io with company name and corporate identity number. We'll get back to you within one business day with a summary.