For business
Knowledge infrastructure for your customers.
Your company has knowledge. Your customers have questions. Billuminate builds the bridge.
Positioning
Billuminate is a knowledge layer, not a support solution.
Your support, FAQ, and chat answer a subset of your customers' questions. The rest end up with your customer service, in Google, with the AI companies, or remain unanswered. Billuminate builds the verified knowledge base your channels can lean on, whether it's forms, chats, voice assistants, or application flows.
We're not just another chat widget. We're the source, a verified source of truth, that a widget, a REST API, a voice assistant, or your own customer service system can pull answers from.
Architecture
How it works
Three layers that turn your published knowledge into answers your customers actually get.
01 · Ni bidrar
- Hemsida
- Villkor
- Produktblad
- Intern kunskap
02 · Kunskapslagret
- Indexering
- Verifiering
- Strukturering
- Källhänvisning
03 · Era kanaler
- Chatt
- Formulär
- API
- Röstassistent
- 01
You contribute
your information. Website, terms, product sheets. Unique knowledge that lives internally and that you want your customers to access. Customer-specific information can also be connected, if you want Bill to answer an individual customer's exact situation, in which case Billuminate serves as a complement within your own environment. Billuminate indexes, verifies, and structures. You see everything in the admin portal.
- 02
Bill answers
your customers. In our consumer app. Through our REST API. Embedded in your own interfaces. Always with a source.
- 03
You get insight
into which questions your customers actually ask, which answers are given, and where the knowledge comes from. Insights that are otherwise locked in customer service logs.
Admin portal
What the insight looks like
Admin portal
Demo, overview
Questions
1,284
+18%
Sourced answers
98%
+2 pp
Active languages
17
Most asked questions
CountHow long is the lock-in period on your mortgage?
Terms page42Can I repay early without a fee?
Published FAQ31What happens if I miss a payment?
Terms page28How do I transfer my savings account?
Help center22What interest applies after the lock-in?
Terms page18Sample view. Most asked questions, percentage of sourced answers, active languages. Each question links to full history and the source document.
Onboarding
Your company is probably already on Billuminate.
We've built knowledge layers for 30+ Swedish companies across banking, insurance, utilities, telecoms, and housing. Many are up and running in days rather than months, because the foundation is already in place.
01
See what we have
Get in touch, we'll show you what Billuminate's knowledge layer currently contains about your company. No commitment required to take a look.
02
Make it yours
Upload internal documentation, correct where we missed, connect customer-specific data if you want. You always have the final say over what is published to your customers.
03
Live in production
2 to 4 weeks from first conversation to a production-ready integration. Widget, API, or embedded in your environment.
Integration
Built for integration
REST APIwith full documentationWidgetto embed on your site or in your appAdmin portalwith visibility into all data Billuminate holds about your companyWebhooksfor event-driven integration with your systemsSSOand role-based access to the admin portal
Business value
What Billuminate does for your business
Reduces operating cost
on your support organization as more questions get answered without scaling up your service team.
Reduces customer loss
by giving your customers answers when they need them, not after three hours in queue or an unread letter.
Raises customer satisfaction
through clarity and consistent answers regardless of channel.
Opens new customer segments
that have been hard to reach, for example customers who don't have Swedish as their first language.
Pricing
Simple, predictable pricing
Platform fee plus pay-per-answer.
You pay for what is actually used, differentiated by the complexity of the answer.
No hidden costs. No minimums. No multi-year contracts that lock you in.
Compliance
Built for a regulated industry
GDPRcompliance, data stored within the EUrobots.txtcompliance perRFC 9309- Takedown SLA: 48 hours for logos, 7 days for content, no negotiation
- Architecture prepared for
ISO 27001certification (not certified today) - Transparent source handling, you see exactly what we use about your company
FAQ
Common questions
- How long does it take to get started?
- 2 to 4 weeks for a standard integration. If your company is already in our pre-populated knowledge layer, you may be up and running sooner.
- How do you handle sensitive information?
- We index only public data by default. Sensitive content, such as customer-specific data, is handled separately and under your control. You always decide what is used to generate answers.
- Can we try before deciding?
- Yes. A demo with your own data is included. You see exactly what knowledge Billuminate holds about your company and how answers look before signing any agreement.
- What happens if Bill doesn't have the answer?
- Bill doesn't answer when we don't have coverage. The user sees a clear 'we don't have the answer' instead of a guess. You see the unanswered questions in the admin portal, so you can fill the gaps over time.
- How do you handle AI hallucinations?
- Every answer is built on reviewed source material, not on training data. We prioritize 'don't answer' over 'guess wrong'. The answer always shows its source, so both you and the customer can verify. Without a reliable source, no answer.
- Does the customer see the sources?
- Yes, always. Every answer Bill gives has one or more source citations visible to the user. You see the same sources plus full history in the admin portal.
- How does multilingual support work?
- Bill supports 50 languages today. Your customers get answers in the language they ask in. The underlying knowledge layer is the same, so quality and sources don't change by language.
- How fast are the answers?
- Under a second for cached answers, 2-4 seconds for new ones. Caching is based on content, not per company, so your customers get faster answers as the knowledge layer grows.